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Frequently Asked Questions

What are the qualifications of the Narnia Early Learning staff?

At Narnia our Teachers and Educators are Degree-Qualified Early Childhood Teachers to Diploma and Certificate III educators. All staff have Working with Children Checks, Child Protection Certificates and First Aid Certificates.

We pride ourselves on having staff of a very high calibre. At times we will have volunteers, work experience students and trainees.

What information do I need prior to my child commencing at Narnia Early Learning?

Information for each service regarding the location of the service and what to bring can be found on our website or by contacting the centres directly.

How do I contact the Service that my child attends?

The contact details for our Narnia Centres can be found by visiting the location page of your chosen Narnia Centre.

What are the fees and session times for Narnia Early Learning?

The cost of the service is directly linked to the Federal Government Child Care Subsidy.

Permanently booked positions are to be paid for the days for which the child is enrolled whether the child attends or not, except for public holidays and for 4 weeks over Christmas/ New Year when the services are closed. Any account enquiries are to be made to the administration staff during our office hours.

Please refer to the Narnia Early Learning Fee Policy for all information regarding fees HERE. 

Session times for each location are;

LocationSession Times

Narnia Early Learning Waratah

55 High Street Waratah NSW 2209

7:30AM - 5:30PM

Closed Public Holidays

Narnia Early Learning Gosford

20 Narara Creek Road Narara NSW 2250

7:30AM - 5:30PM

Closed Public Holidays

Narnia Early Learning Port Stephens

186 Salamander Way Salamander Bay NSW 2317

7:00AM - 5:30PM

Closed Public Holidays

Narnia Early Learning Cessnock

10 Lomas Lane Nulkaba NSW 2325

8:00AM - 4PM

Closed Public Holidays

Narnia Young Parents Waratah

98 Georgetown Road Waratah NSW 2298

7:00AM - 4:00PM

Closed Public Holidays

Narnia Young Parents Wyong

2A Amy Close Wyong NSW 2259

7:00AM - 4:00PM

Closed Public Holidays

When are my fees due?

Statements are issued fortnightly via email using the Qikkids childcare management system. The statement will show your balance for the upcoming 2 weeks. The balance showing on the statement is due by the end of the week in which the statement is issued. For families that are eligible for the Child Care Subsidy (CCS) the statement balance will reflect any CCS to be paid by Department of Human Services. There is a link at the bottom of the first page of the statement to a short video on how to read the statement.

Narnia Early Learning fees are due 2 weeks in advance of your child’s attendance. If fees are not kept up to date, then your enrolment may be cancelled. Please refer to the Narnia Early Learning Fee Policy for more details regarding accounts that are overdue for payment.

Payments can be made via direct credit from your bank account or as a Direct Debit through the Narnia Early Learning payment system Debit Success.  Some services offer EFTPOS facilities.

If you wish to set up a direct debit, please complete the direct debit form  available from your service Director.

Bank account details for your service can be found on the first page of your statement. Cash payment is not accepted.

How much notice do I need to give to end or change care arrangements?

For permanent bookings, written notification with 2 weeks notice is to be provided to end care or to make a change to a booking.

Please email end of care notices to the relevant service email for your location.

What if my child is sick and cannot attend?

If your child is sick or not attending on the day, please let us know as soon as possible by emailing your service.

Please note that you will still be liable for any fees incurred on this day.

Are Risk Assessments provided for excursions/activities?

Risk assessments are completed for all excursions and activities (as needed) and available onsite for parent access. The service Director will provide a copy of Risk Assessments to Parents and Caregivers upon request.